All our products have undergone inspection and testing by SGS (World’s Leading Verifying, Testing and Certification Company for over 130 years). Only quality products make their way onto our shelves, so you can be rest assured that the purchases you make from Bulmarc, are of top notch quality. However, there may be a few instances where you may want to file for a replacement. You can file for a replacement in one of the following instances
- A wrong product has been delivered to you.
- There is a manufacturing defect.
- The product is received in a damaged condition.
If the product doesn’t fit into the customer’s desired expectations, we will be refunding the amount of the bought product after taking out the partial cost of logistics based on invoice value as follows
- Upto Rs. 999: Rs. 190
- 1000 – Rs. 4999 – Rs. 350
- 4999 – Rs. 9999 – Rs. 700
- 10000 and above – 7.5% of order value.
Our replacement policy is applicable within 3 days from the receipt of the product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.
REPLACEMENT PROCESS
- To request a replacement for your product, please email us on hello@bulmarc.com along with Name of the product, Nature of the problem (explain briefly), Date of Purchase, Order ID, Marketplace (Amazon/Flipkart/Bulmarc) from where the product was purchased and pictures/videos of the problem in the product.
- We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures.
- Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 4-6 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise for the eligible acceptance and the replacement/refund process will get initiated.
Points to remember – Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping labels (pasted on the packet), invoice, etc. The product should be unused and in the original condition.
Cancellation
As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at hello@bulmarc.com within 24 hours of ordering and we will be happy to assist you. Please bear in mind that, if the product has been dispatched, we would deduct the courier charges. This is just to ensure a sustainable business model and reduced carbon emissions towards a greener planet.
REPLACEMENT PROCESS POST USAGE
Replacements for bands wearing out or snapping/breaking would also follow a similar procedure for a replacement. Once we receive an email with the details and images, we will get back to you with your request within 2-3 days. We happily replace bands that have been used in the prescribed manner as given in care instructions of pdf ebook. However, we cannot honour replacements for products that haven’t been used in the prescribed manner (eg:bands used on rusted/gnarled bars with sharp edges, or bands exposed to heat for weeks, for instance). We may arrange a pick up for the quality team to inspect the product. It usually takes about 2-3 working days for organising a pickup and 4-6 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise for the eligible acceptance and the replacement process will get initiated. Replacements after three months will bear a logistics fee.
